Return & Refund Policy – Tymlus

At Tymlus, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the conditions and procedures for returning products, requesting exchanges, and receiving refunds.

2. Return Period

Customers in the United Kingdom may request a return or exchange within 28 days of the date shown on their packaging slip. International customers may request a return within 35 days of receiving their parcel. Please contact our support team before sending any item back.

3. Return Conditions

To qualify for an exchange, returned items must meet the following conditions:

  • Items must be unworn and unused.

  • Products must be in resalable condition.

  • Original packaging should be included where applicable.

  • All original tags and labels should remain attached.

  • Proof of purchase or order details must be provided.

4. How to Request a Return

To begin a return or exchange request:

  1. Email our customer support team at [email protected].

  2. Include your order number and the item you wish to return.

  3. Explain the reason for your request.

  4. Wait for our team to provide the return instructions.
    Please do not send products to an unconfirmed return address.

5. Exchanges

Tymlus offers exchanges for eligible items, subject to availability and the return conditions described above. If your preferred size or product is unavailable, our team will explain the available options.

6. Refund Policy

Change-of-mind refunds may not be available for purchases unless required by applicable consumer law. If an error has occurred on our part, such as an incorrect item being supplied, please contact us promptly so we can review the issue and arrange an appropriate solution.
Nothing in this policy affects your statutory consumer rights.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible. Include your order number and clear photographs showing the issue. Our team will review your request and advise whether a replacement, exchange, or refund is appropriate.

8. Return Shipping Costs

Customers are responsible for return postage costs unless the item is faulty, damaged, incorrectly supplied, or applicable law requires otherwise. We recommend using a tracked delivery service and keeping your postage receipt until your return has been resolved.

9. Lost or Delayed Return Parcels

Customers are responsible for ensuring that returned parcels are properly packaged and sent using a suitable delivery service. Tymlus recommends tracked shipping so the parcel can be monitored during transit.

10. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method. Processing and account crediting times may vary depending on your bank or payment provider.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. Any cancellation or withdrawal rights available under applicable consumer law will be respected.

12. Contact Us

For questions about returns, exchanges, or refunds, please contact:
Email: [email protected]
Website: https://tymlusclothing.uk/
Please include your order number so our team can assist you efficiently.

13. Policy Updates

Tymlus may update this policy when necessary. Any changes will be published on this page. Updates will not remove consumer rights provided by applicable law.